Last updated: April 2025
These Terms of Service ("Terms") govern the relationship between SalesFision B.V., trading as SalesFision AI ("SalesFision AI", "we", "us"), and any individual or business ("Client", "you") that engages our services or uses our website.
By engaging our services, submitting an audit request, or using our website, you agree to be bound by these Terms. Please read them carefully. If you do not agree, do not use our services.
1. Services
SalesFision AI provides AI-powered business automation and growth solutions, including but not limited to:
AI Lead Generation Systems
AI Development (websites, webshops, CRM systems, dashboards, business tools)
SERP Data Intelligence and market analysis
Customer Support & Operations AI
Social Media Automation
AI Appointment Setting
The exact scope, deliverables, timeline, and pricing of services are agreed upon in writing (email, proposal, or service agreement) prior to the commencement of work. These Terms apply to all such engagements.
2. Proposals and Agreements
All service proposals issued by SalesFision AI are valid for 14 days from the date of issue unless otherwise stated. A contract is formed when a Client accepts a proposal in writing (including by email) or makes a payment in accordance with the proposal.
Any changes to the agreed scope of work must be agreed in writing by both parties and may result in adjusted pricing or timelines.
3. Payment Terms
Unless otherwise agreed in writing:
Invoices are due within 14 days of the invoice date
Project-based work may require a deposit (typically 50%) before work commences
Ongoing retainer services are invoiced monthly in advance
Late payments are subject to statutory interest under Dutch law (Wettelijke handelsrente) and an administrative fee
SalesFision AI reserves the right to suspend services in the event of non-payment after a written notice period of 7 days
All prices are exclusive of VAT (BTW) unless explicitly stated otherwise. VAT is charged at the applicable Dutch rate.
4. Client Obligations
To enable SalesFision AI to deliver services effectively, the Client agrees to:
Provide accurate and complete information necessary for the performance of services
Grant timely access to required platforms, accounts, or systems as needed
Respond to requests for feedback, approval, or information within a reasonable timeframe (typically 5 business days)
Ensure that any data, content, or materials provided to SalesFision AI do not infringe third-party rights or violate applicable law
Use the delivered systems, tools, and automations in compliance with applicable laws and platform terms of service
SalesFision AI is not liable for delays or underperformance caused by the Client's failure to fulfil these obligations.
5. Intellectual Property
Client materials
All data, content, branding, and materials provided by the Client remain the intellectual property of the Client.
Deliverables
Upon receipt of full payment, intellectual property rights in custom-built deliverables (e.g. websites, dashboards, custom code) transfer to the Client, unless otherwise agreed in writing.
SalesFision AI methodology and tools
SalesFision AI retains all rights to its own proprietary methodologies, frameworks, templates, internal tooling, and background technology. These are licensed to the Client for use within the agreed services and do not transfer to the Client.
6. Confidentiality
Both parties agree to keep confidential any information that is designated as confidential or that a reasonable person would understand to be confidential given the nature of the information and the circumstances of its disclosure.
SalesFision AI will not share Client business information, strategies, or data with third parties, except as necessary to deliver the agreed services or as required by law.
This confidentiality obligation survives termination of the agreement for a period of 3 years.
7. Disclaimer and Limitation of Liability
No guarantee of results
SalesFision AI provides AI-powered tools and automation systems designed to support business growth. While we apply best practices and deliver high-quality work, we cannot guarantee specific business outcomes, revenue figures, lead volumes, or conversion rates. Results depend on many factors outside our control, including market conditions, client follow-through, and third-party platform behaviour.
Limitation of liability
To the maximum extent permitted by Dutch law, SalesFision AI's total liability for any claim arising out of or in connection with our services shall not exceed the total fees paid by the Client to SalesFision AI in the 3 months preceding the event giving rise to the claim.
SalesFision AI is not liable for:
Indirect, consequential, or incidental damages
Loss of profits, revenue, or business opportunities
Downtime, errors, or changes made by third-party platforms (e.g. LinkedIn, Instagram, Google, ManyChat)
Data loss caused by third-party systems or the Client's own actions
8. Third-Party Platforms and Tools
Many of our services involve integration with and automation of third-party platforms (including but not limited to LinkedIn, Instagram, Facebook, Google, Slack, Linear, GitHub, Sentry, ManyChat, and various CRM tools). The Client acknowledges that:
Use of these platforms is subject to their own terms of service
SalesFision AI is not responsible for changes, restrictions, or suspensions imposed by third-party platforms
The Client is responsible for ensuring their use of automated systems complies with applicable platform policies
9. Cancellation and Termination
Project-based services
If a Client cancels a project after commencement, SalesFision AI is entitled to invoice for all work completed up to the date of cancellation, plus a cancellation fee equal to 25% of the remaining project value.
Retainer services
Either party may terminate a monthly retainer by providing 30 days' written notice. The Client remains liable for all fees due during the notice period.
Termination for cause
SalesFision AI may terminate the agreement with immediate effect if the Client breaches these Terms and fails to remedy the breach within 7 days of written notice, or if the Client acts in a manner that is unlawful, abusive, or contrary to applicable platform policies.
10. Data Protection
Both parties agree to comply with applicable data protection legislation, including the GDPR. Where SalesFision AI processes personal data on behalf of the Client as part of delivering services, a Data Processing Agreement (DPA) may be required and will be provided upon request.
For information on how we handle personal data, please refer to our Privacy Policy.
11. Force Majeure
Neither party is liable for delays or failure to perform obligations caused by circumstances beyond their reasonable control, including but not limited to natural disasters, government actions, internet outages, or third-party platform failures. The affected party must notify the other in writing as soon as reasonably possible.
12. Governing Law and Disputes
These Terms are governed by the laws of the Netherlands. Any disputes arising from or in connection with these Terms shall first be attempted to be resolved amicably through direct negotiation. If no resolution is reached within 30 days, disputes shall be submitted to the competent court in Amsterdam, the Netherlands.
13. Changes to These Terms
SalesFision AI reserves the right to update these Terms at any time. Updated Terms will be posted on this page with a revised "last updated" date. Continued use of our services after such changes constitutes acceptance of the updated Terms. We will notify active Clients of material changes by email.
14. Contact
For questions about these Terms, please contact us:
SalesFision B.V. (trading as SalesFision AI)Makassarweg 81, 1335HW Almere, The NetherlandsKvK: 95723714info@salesfision.nl085 744 4771